- The customer must present a copy of the sales invoice.
- Items to be returned must be in brand-new condition, with the original packaging.
- Refunds are not allowed, only exchanges are allowed. No money is refunded if a returned item is exchanged for a cheaper item.
- Items that have been altered, damaged, or used cannot be exchanged, unless the item is a factory defect
- During sale periods, sale items can only be exchanged for other sale items. If the sale period is over, sale items can no longer be exchanged.
- The allowable period for Philippine returns is 7 days from the date the items were received, including shipping period. For international orders, allowable period is 15 days. The merchandise must be shipped back to the Philippines within 24 hours upon receipt of the items.
- Shipping and handling costs involved in exchanging / returning and sending back the merchandise will be shouldered by the customer. Shipping and handling costs incurred by the customer are non-refundable.
WHAT DO I NEED TO DO TO EXCHANGE A MERCHANDISE?
RETURN AND EXCHANGE POLICY
- The customer must include the order acknowledgement and receipt.
- Items to be returned must be in brand new condition, with the original tag price attached.
- Refunds are not allowed, only exchanges are allowed. No money is refunded if a returned item is exchanged for a cheaper item.
- Items that have been altered, damaged, or used cannot be exchanged, unless the item is a factory defect.
- During sale periods, sale items can only be exchanged for other sale items. If the sale period is over, sale items can no longer be exchanged.
- The allowable period for North America returns is 14 days from the date the order was received, including shipping period. For International orders, allowable period is 21 days. The merchandise must be shipped within 24 hours from the date of email notification.
- Shipping and handling cost incurred are non-refundable.
- All responsibilities involved with shipping and handling and costs involved in exchanging / returning and sending back the merchandise will be borne by the customer.
PROCEDURE FOR RETURNING OR EXCHANGING MERCHANDISE
- Notify the company via email (alina@myswapmyway.com) immediately within 24 hours starting from the date of receipt of the merchandise. Specify the reason for exchanging the merchandise and the replacement chosen.
- The company will inform the customer if the merchandise for exchange is available. If available, the company will immediately advise the customer to send back the merchandise to the standard return address within 24 hours of receipt of email notification.
Return Address: SWAP Watches International Inc. 2549 163A Street Surrey, BC, Canada, V3S 6X7
WHAT IF MY MERCHANDISE IS DEFECTIVE OR DAMAGED?
DEFECTIVE / DAMAGED MERCHANDISE
Merchandise with factory defect/s must be reported immediately within 24 hours upon receipt of the merchandise.
Merchandise returned that is described as damaged or defective will be tested and inspected. If found defective or damaged, the company will replace the merchandise and pay for the appropriate shipping costs.
CAN I SHOP WITHOUT REGISTERING
DOES THE SWAY DIY HAVE WARRANTY?
The Japanese movement SWAP faces has a 1 year warranty excluding battery life. To change battery, simply take to your local watch repair for battery replacement.
REFUNDS
Refunds cannot be made for returned merchandise. They can only be replaced by merchandise of the same value or lower.
In the event an item/s ordered is no longer available, customer may opt for a refund in the form of a discount code which they can use within 30 days from the date of issue for their next online purchase, or for monetary refund to their bank account.
HOW LONG DOES IT TAKE TO DELIVER MY ORDER?
1-3 Working Days within Metro Manila
*Not including holidays, weekends, times of natural disasters & calamities
CART 
